MOST FREQUENTLY ASKED QUESTIONS

  • WHAT SPEEDS CAN I EXPECT?

    We always provide the fastest possible speed to your building, fibre speed where possible. We also help you set up all your devices, so you have a great surfing experience. Upload and download speeds may vary based on the following factors:

    – Australian and New Zealand networks 
    – Your computers technology
    – Environmental factors
    – Your apartments internal wiring

  • DOES MY DATA ROLL-OVER EACH MONTH?

    Yes! All of our monthly plans have rollover data. Any remaining data left on your account at the end of you billing cycle is automatically added to your next plan. Please note, if you unsubscribe at any time, you will lose any accumulated data.
  • HOW DO I CHANGE PLAN?

    Sign into the My Account section, and click Buy Plan. This plan will automatically start when your current plan is finished.
  • HOW DO I CHECK MY USAGE?

    Sign into the My Account section, and your usage will be displayed. Here you can see how much data you have used, how much data remains and how long you have left until your plan expires.
  • HOW DO I USE A VOUCHER?

    Sign into the My Account section, and click Use Voucher. This voucher will automatically start. If you had a plan that was active, it will continue once your voucher is finished.
  • I'VE FORGOTTEN MY PASSWORD, HOW DO I RECOVER IT?

    Please contact our support team on

    AUS: +61 7 3067 3676

    NZ: +64 9 281 2970.

  • DO I NEED TO SIGN A CONTRACT?

    No. No Contracts, No Connection Fees, No Worries.
  • WHAT IS THE INSTALL PROCESS?

    It’s easy! Our engineer will come to your apartment and install a small router. No intrusive work is done during the install. It takes 1 – 2 hours. After this install you will be able all ready to go! Any questions you have during the process our engineer will happily answer or you can contact us using our contact form here.

ALL TOPICS

PLANS

  • What speeds can I expect?

    We always provide the fastest possible speed to your building, fibre speed where possible. We also help you set up all your devices, so you have a great surfing experience. Upload and download speeds may vary based on the following factors:

    – Australian and New Zealand networks

    – Your computers technology

    – Environmental factors

    – Your apartments internal wiring

  • How do your plans compare with other internet service providers?

    We are committed to delivering great value internet, on your terms. We keep our prices low, our data plans flexible and have some of the best terms in the market. Installation, connection and equipment fees can add up quickly, not to mention those pesky contract termination costs if you change your mind. We keep our data competitive and have no hidden fees, we’re proud of it!
  • How do I change plan?

    Simply go to My Account, log in and select from the different plan options. Please note, if you are downgrading to a plan that is less time or data, you will lose all rollover data. Our most popular plan is unlimited. No data caps, no worries!
  • Does my data roll over?

    Yes! All of our monthly plans have rollover data. Any remaining data left on your account at the end of you billing cycle is automatically added to your next plan. Please note, if you unsubscribe at any time, you will lose any accumulated data.
  • Can I pause my plan while I’m on holiday?

    If you are going on holiday, you may be able to time your plan right so you are not paying while you are away! As we have no contracts, and an easy unsubscribe and re-subscribe process, you can take advantage of this benefit while you are away. Simply stop your plan when you go, and re-start it when you return home, easy! Please note, you cannot pause a plan mid-way through it’s data or time.

INSTALLATION

  • What does the internet device look like and where do you install it?

    Our devices are small. 11cm x 9cm x 2.5cm. It is usually fitted to the wall out of sight, though we do look for the best place for coverage connectivity throughout your entire apartment. All installs we do are pre-approved by the building owners so it won’t affect your rental contract or bond.
  • How long will the installation take?

    Between 1 to 2 hours depending on your building & unit.
  • Can I bring my own device?

    No, our freedom device is custom configured to work best in high traffic areas like apartments & resorts.
  • What do I need to do when I move out?

    The device stays in the apartment, so it’s ready for the next resident! Simply unsubscribe through our My Account page, or give our friendly customer service team a call. Our service is in over 500 buildings across Australia and New Zealand, so be sure to ask us if Freedom is available at your next destination!
  • What if the device causes damage to my apartment?

    We don’t do any intrusive work when fitting your apartment. If any damage did occur, we may cover the cost of repair for this.

MY ACCOUNT & PAYMENT

  • How do I check my usage?

    Simply go to our my account page and log in. You can see your remaining data and time!
  • How do I connect my smart tv or other devices without a browser?

    Simply go to the settings on your device and search for your Freedom SSID to connect. On our Freedom Shared network, we may need to assist you. Contact our friendly team at support@freedominternet.org
  • How do I use a voucher?

    Sign into the My Account section, and click Use Voucher. This voucher will automatically start. If you had a plan that was active, it will continue once your voucher is finished.
  • How do I pay for my plan?

    All of our subscriptions are pre-pay. We accept credit card, visa debit and even Prezzy Cards. You can manage your subscription through our My Account page.
  • How do I cancel my subscription?

    We’re sorry to see you go! Simply go to our My Account page and log in, and click unsubscribe. You can continue to use your plan for the remaining time and data amount, and then the subscription will stop.

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