We always provide the fastest possible speed to your building.
Your speed may vary due to a number of factors, including – type of technology available at your address, network capacity, set up at your apartment (such as location of your modem and how the internet is used in your apartment), whether your device is connected to Wi-Fi or Ethernet cable.
Need help?
Click here for an instructional video on How to Top Up Your Data or Change Data Plans.
Need help?
Click here for an instructional video on How to Check Your Data Usage.
https://youtu.be/AZLdMdbVnr0
Need help?
Click here for an instructional video on How to Login.
We always provide the fastest possible speed to your building, and fibre speed where possible. The speed may be slightly different for each customer due to a number of factors, including:
2.4GHz supplies coverage for farther distances, but may perform at slower speeds.
We recommend using the 5GHz network if you are after fast speeds & can be connected near your modem. If range is more important or you are experiencing drop outs on the 5GHz, we recommend using the 2.4GHz network.
No pro-rata credits or refunds are offered for cancelling accounts. Please bare this in mind if you need to cancel your service.
Need help?
Click here for an instructional video on How to Update Your Account Billing Details.
Need help?
Click here for an instructional video on How to Check Your Data Usage.
Need help?
Click here for an instructional video on How to Edit Your Account Profile.
If you are still not satisfied with the steps taken by Freedom to resolve your issue, in AUS you can seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve your issue with Freedom and is an option of last resort. You can contact the TIO by visiting www.tio.com.au or by calling 1800 062 058.
The customer service team are available between the following hours
AU: 7am to 10pm – 7 Days