Policies, forms and legal

If you are a customer, building manager, business owner, or any one of our client groups, you will find relevant forms and policies below.

Select from the following most common forms

Terms & Conditions of use
Standard Form of Agreement
Terms of Use
Critical Information Summary
Business Special Conditions
Business Billing & Payment Terms
Policies & Processes
Australian Privacy Policy
Financial Hardship Policies
Complaints Handling Process
Scam Calls
Partner Forms
Authorised Representative Form
Customer Account Detail Forms
Fixed Fee Change Request
Direct Debit Authority Forms
Change of  Management Form
Change of Bank Details  Form
Business
Change of Ownership Form
Change of Bank Details  Form
Authorised Representative Form
Customer Account Detail Forms
Direct Debit Authority Forms
Other
On-site ID Verification
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